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How to/FAQ

  • Exchange Rate
    • Exchange Rate: What is the Exchange Rate?

      It is the rate at which we convert Australian dollar to a foreign currency.

    • At what rate will E-Remit transfer my money?

      We transfer your money at the rate committed when the transaction is submitted.  In case of BPAY payment option, AUD should reach us within 48 hours to enable us to hold the exchange rate.  Failure to transfer AUD to us within 48 hours may result in cancellation of the transaction and/or change in exchange rate. The rates are also displayed on our website and while making the application.

    • Can I get a better exchange rate than one displayed online in e-Remit Portal?

      For transactions above A$25000, we may be able to offer a special rate.  Many a times special rates are also published in our portal (post login page) and automatically captured at the transaction level. You can also use our currency calculator to ascertain the applicable exchange rate

    • Will the beneficiary receive the exact same amount which I had transferred?

      There are no other hidden fees charged by SBI Sydney.  However, there might be some intermediary/beneficiary bank charges which might be deducted by the participating banks through which the money is transferred. In such case, State Bank of India, Sydney is not responsible for the change in amount as we have no control over such fees.

  • Transaction
    • What are E- Remit’s fees?

      Fee for Bpay Payment Option for Remittance in INR :

      Amount

      Fees

      0-<A$ 1000

      A$ 2.00

      A$ 1000-<A$ 10000

      A$  4.00

      A$ 10000-<A$ 25000

       A$ 8.00

      >=A$ 25000

      NIL

      Fee for Poli Payment Option for Remittance in INR :

      Amount

      Fees

      0-<A$ 1000

      A$ 2.00

      A$ 1000-<A$ 10000

      A$  4.00

      A$ 10000-<A$ 25000

       A$ 8.00

      >=A$ 25000

      NIL

      Fee for Poli & Bpay Payment Option for Remittance in all other currencies (AUD, USD, EUR, GBP, CAD & NZD)

      Amount

      Fees

      0-<A$ 25000

      A$ 10

      >=A$ 25000

      NIL

       

      Note: Please note that the beneficiary may receive a lesser amount in the foreign currency due to the fee levied by  intermediary bank and the beneficiary bank for which we have no control.  Typically the beneficiary account will be credited with net of other bank fees which varies from $20 to $50.

      Remittance fees are subject to change from time to time.

    • What are Swift codes, ABA & IBAN numbers and Sort Codes?

      SWIFT/BIC  Code: It is a unique identification code for financial and non - financial institutions.

      ABA Code: A routing code used in the United States to identify the financial institution in which it was drawn.

      IBAN Number: An international system of identifying bank accounts across national borders to facilitate the communication and processing of cross border transactions.

      Sort Codes: The code the British and Irish banking industry use to identify banks when routing money transfers.

      BSB Code: Bank State Branch (BSB) code used in Australia and New Zealand to identify a bank’s branch.

      CHIPS (Clearing House Inter-Bank Payment System) : Applicable only for USA and Canada

      IFSC Code: Applicable only for India. 9 Character Alphanumeric Code to identify the branch of a bank.

    • What are the payment options available to transfer the money to SBIS?

      We offer two options—Bpay and Poli.

    • Transaction: What is the proof of my transaction?

      You will receive a system generated email once your transaction is processed.

    • What is the Transaction reference number?

      It is the individual identification number for each transaction processed by us. 

    • My transaction shows “Awaiting verification”, what does that mean?

       The status will remain "Awaiting Verification" till the transferred funds are received and verified by SBI Sydney.

    • How would I know that my application has been processed?

      Transaction Status "Verified" indicates that the application has been processed and funds have been remitted for onward credit to beneficiary's account.

    • What are the different Status of my transaction?

       

      1. Transaction Under Verification
      2. Transaction Verified
      3. Transaction Cancelled

    • How do I create a transfer with E-Remit?

      Login to your account and submit a transfer request by clicking "Overseas Remittance". Enter the required information which are self explicit. If you have any enquiries, please contact our Client Services Team via email at remit@sbisyd.com.au or call 02-92415643 during business hours Monday – Friday 9:00a.m. AEST to 4:00p.m.

    • Do I need to contact E-Remit when I make a remittance application?

      No, you can submit a remittance request through our online portal. You can contact our customer service team in case of difficulties, if any.

    • How long will it take to transfer money through E-Remit?

      For AUD/INR Transactions

      Money will reach the beneficiary account in a maximum of 1-2 working days.

      For Other Currency Pair Transactions

      Other currency pair transactions may take up to 3-4 working days to reach the beneficiary account depending on the number of correspondent banks involved in the transfer.

    • What if the Transaction status is "Verified" and funds have not reached / credited in Beneficiary Account?

      When a transaction status is Verified confirms that System has confirmed receipt of funds into our nominated account. Under certain circumstances, SBIS may be compelled "not to release" your transaction for credit to beneficiary account (for instance: when SBIS has sufficient reason to believe that the funds have not been transferred from your own bank account). Under such circumstances, SBIS will contact you over email or phone to seek necessary information. In case SBIS is unable to obtain the required information from you, SBIS will cancel the transaction and initiate a refund to the bank account from where the funds have been received.

    • How do I cancel my transfer with E-Remit?

      Once the application is submitted, we will not be able to cancel the application. For exceptions, please refer to our terms and conditions. Click here to view our T&C.

    • What is the cut-off time for remittance application?

      Our services are available 24x7. However, certain restrictions are in place for transactions submitted after normal business hours.

      After hours transaction limits.

      AUD – INR – upto A$200,000

      All other currency pairs – upto A$ 25,000

    • What is the minimum and maximum I can transfer with E-Remit?

      There is no Minimum and maximum amount limits fixed by SBIS except after hour transactions limits as discussed above.  However, you need to be aware of the transfer limits imposed by your banks.

    • What happens if the beneficiary account could not be credited for any reason or returned in error?

      We will inform/email you the details/reason for failure. If you wish to reprocess the same transaction to a different beneficiary or with amended details of the same beneficiary such as correct account number etc., we can do it manually. If you request for a refund in AUD, the back conversion will be done at the prevailing rates and the exchange losses will be borne by you.  Return/Refund processing charges will apply in each case. Click here to view our T&C.

    • Can I get a refund if I cancel my online money transfer?

      It depends on the circumstances specific to your transaction. Please contact us for more information.

      Before the transaction is processed by us -

      If your recall/cancellation request is accepted, we shall credit the funds back to your bank account o receipt of funds from the beneficiary bank. Depending on the correspondents, it may take 7-14 days for the funds to appear in your account.

      After the transaction is processed by us -

      At your specific request, we may be able to place a recall request with the beneficiary bank. Please note, recall of funds is done only on best effort basis. We do not guarantee the refund under any circumstances.

    • Who are usually the correspondents or intermediaries for the transactions?

       All our transactions are routed through international banks. We are not involved with any third-party intermediaries or money changers.

    • Can I send money to SBI Sydney through somebody else's Bank account

      No, we don’t accept third party transactions.

    • Can I send money through somebody with a joint bank account?

      Yes, if you are one of the account holders.

    • How do I deposit money with E-Remit?

      You can transfer funds through PoLi and BPay. To know more about PoLi visit, www.polipayments.com/

    • I made an error in my payment details, can this be corrected?

      Please email us immediately with the details of the amendment required. We may be able to amend/cancel the details only if the transaction is still ‘Pending Verification’.